Arnolds Home Improvement

Overall, customer experiences with Arnold's Home Improvement are mixed. Positive reports highlight quality workmanship and thorough cleanup on roof replacements and remodeling projects, with praise for specific staff: Glenn for Jacuzzi baths, Matt and Cameron for remodel installations, and Rick Hacker or Elana for customer service. One long‑standing customer cited nearly a decade of trust and successful hail-damage repairs that led to siding and gutters work.

Negative experiences are also cited: a storm door installation that arrived damaged and wasn’t resolved, an ignored grievance procedure, a broken door handle, and an installer who left without notice and without notification. Several reviews describe unprofessional or biased sales interactions, with accusations of dismissive treatment; one reviewer alleged theft and months of unresolved issues. Some projects reportedly took longer than expected and incurred extra costs due to unforeseen plumbing problems.

Potential customers may want to obtain detailed, written quotes and timelines, request references from completed jobs, and clarify warranties and communication expectations before proceeding.