Archcraft Exteriors | South St. Paul

- Overall impressions among many customers are positive: staff are professional and friendly (notably Nick, Chris, Caleb Gearhart, Rob Gramling, Ben Ackerman), and scheduling is often described as prompt or quickly arranged.
- Initial consultations and project planning: Nick provides a professional assessment, discusses options, confirms material availability, and can arrange crew deployment for the project.
- Scheduling and communication: projects are often completed efficiently; when crews are delayed by other work or local traffic, customers say they were kept informed.
- workmanship and outcomes: siding and roofing work is described as high quality, with joints and trim finishing well (stairs/edges straight, clean lines). Several reports mention excellent cleanup, sometimes including wiping siding and thorough debris checks. Some projects (roofing, siding) are completed in a short time frame, with strong end results and positive aesthetic outcomes.
- insurance coordination: several customers note assistance navigating insurance claims, with documentation and guidance that helped secure coverage for damage.
- site readiness and safety: crews are described as thorough in site cleanup, checking for nails and debris, and ensuring the yard is left in good condition.
- color and material selection: customers report a positive experience selecting colors and options, with compliments from neighbors on the final look.
- Caution / negative experiences: one extensive review contains a sharply negative depiction of warranty and after-sales service, including claims of ghosting, gaslighting, delays in remediation payments, and poor responsiveness after issues arose. This contrasts with other positive experiences and appears to involve a different project/interaction history.
- Practical takeaways for potential customers: Archcraft Exteriors generally receives favorable reports for professionalism, communication, timely scheduling, workmanship quality, and insurance coordination. However, prospective customers may want to confirm warranty terms and after-sales support in writing and check references regarding post-project service, given mixed feedback in at least one lengthy negative account.