America's Choice Roofing & Seamless Gutters

- Overall sentiment: The majority of reviews are positive, highlighting reliable service, honesty, professional conduct, and strong communication. A minority of reviews describe negative experiences or disputes.

- Service quality and scope: Customers frequently praise workmanship, including roofing, guttering, and related repairs; some notes mention decking repairs being completed as part of a project. Several reviews emphasize thorough cleanup after work and attention to detail (e.g., nail removal).

- Insurance and claims assistance: Many clients value the firm’s help navigating insurance claims, providing documentation and photos, and coordinating with insurers (e.g., Allstate). Reps often act as liaisons during the claim process.

- Scheduling and responsiveness: Several customers report prompt responses after storms, early arrival times (e.g., 7:00 a.m.), and rapid project completion (some jobs finished in a couple of days). There are also mentions of tarping and quick follow-up after weather events.

- Pricing and financials: Some reviewers note fair pricing and help with high deductibles; a few express concerns about billing or costs, including a report of a billing dispute partway through a project.

- Staff and leadership: Positive mentions of Gary and Frances Spivey (owners), Hannah/Hanna, Reed Burchett, and Mike. Several reviews describe personalized service and going “above and beyond.”

- Repeat business and referrals: Multiple clients have used ACR for multiple properties (including rental homes) and would consider them again; some referrals come from real estate professionals.

- Geographic scope: Reviews reference work in the Brazos Valley (College Station and surrounding areas), with mentions of Hearne and San Antonio.

- Negative experiences and caveats: Notable concerns include a reviewer alleging unprofessional conduct and work left unfinished; another mentions extensive nails left in a yard after a prior rooftop job; a review claims a court-related dispute over insurance funds; and one reviewer suspects fake reviews. These indicate potential variability in experiences and emphasize the need for clear scope, written estimates, and explicit cleanup and billing terms.

- Practical takeaways for potential customers: Verify the project scope in writing, confirm cleanup expectations (especially nail removal), discuss and document insurance claim assistance and required photos, ask about timelines and guarantees, and consider reading multiple reviews to weigh consistency of service and outcomes.