Ideal Siding Heights
2244 Ann St, Houston, TX 77003, USA
- Overall impression: Customer experiences are mixed but tend to be positive about product quality and workmanship, with some issues around scheduling, communication, and post-install service.
- Product and installation quality: Windows are described as high quality, energy-efficient, quiet, and visually appealing inside and out. Installations were performed by in-house crews, noted for professionalism, careful handling of property, and thorough cleanup. Jobs cited include replacing 8–14 windows plus siding and repainting.
- Timelines and pricing: Manufacturing lead times were referenced as long but worthwhile by some customers. Jobs were described as fairly priced, with one report of an especially good price for the scope. Some projects were completed quickly (e.g., a half-day for multiple windows), while others experienced longer waits or delays.
- Sales and communications: Many reviews praise a non-pressure, informative sales process and the family-owned, in-house crew model. Positive mentions include showroom visits and educational context from sales staff. However, there are recurring complaints about missed appointments, lack of communication, and inconsistent responsiveness from some staff.
- Warranty and service issues: A warranty is typically provided and valued. There are a few reports of post-install service problems, including a leak issue attributed to missing drainage on a window and a delayed response to service requests, with at least one account of unhelpful phone support.
- Practical takeaways for potential customers: Expect high-quality windows and professional installation, with potential for energy savings and improved aesthetics. Plan for possible manufacturer lead times and confirm scheduling, communication, and post-install service expectations in writing. If considering repairs beyond windows (e.g., siding, repainting), the company’s in-house crews can handle multiple exterior projects.
Windows,Siding
Excellent
Response times vary greatly; some customers report quick responses or same-day/2-hour follow-ups, while others report missed appointments and long delays (days to weeks, with months for some materials).
Missed or rescheduled appointments and poor communication,Slow or inconsistent response times,Delays in repairs or delays due to manufacturer/supply,Water leaks or issues after installation,Occasional unprofessional interactions or customer service issues
Warranty on windows mentioned (manufacturer/window warranty).
Excellent
Pricing described as fair or reasonable with good value for the quality of work.
No explicit maintenance tips mentioned in the reviews.
2244 Ann St, Houston, TX 77003, USA
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