LoveOurRoof, an Xcel Company Lic#DR 2020-9778
10608 Widmer Rd, Lenexa, KS 66215, USA
- Overall sentiment is predominantly positive across multiple projects, including windows, exterior doors, siding, and gutters, with many customers expressing high satisfaction with results and service.
- Strengths frequently cited: clear upfront explanations and measurements (Brett), transparent pricing, and responsive communication; skilled installation teams (Max, Jeremy, Jamie, Rick, Jeramie, and others) who are described as professional, careful, and thorough; ability to preserve existing trim and hardware, match interior finishes, and reuse components (e.g., shades); clean installations and good finish work (including paint quality in some cases).
- Typical outcomes: secure, draft-free installations; improved curb appeal and energy efficiency; durable, long-lasting results (customers report excellent performance after 10 years in some cases); quick, efficient installations (often a day or two for windows/doors, with larger projects completed on schedule).
- Process and project scope: many reviews note a well-managed process from initial meeting to completion, including quotes, deposits, and scheduling; projects frequently involve multiple products (windows, exterior doors, siding, gutters) and even insurance claim coordination.
- Customer service and support: generally praised for friendliness and responsiveness (e.g., Kevin, Brett); some negative items include a few complaints about long wait times for warranty repairs, follow-up communication delays, and occasional issues with post-install touch-ups or cleanup.
- Financing and insurance: some comments mention financing assistance or quick loans; insurance claim support is noted as a challenging process that staff helped navigate.
- Notable caveats: a small number of reviews call out repetitive sales follow-up calls and one instance of a disconnected call; a few customers report issues with paint touch-ups or site cleanliness requiring additional visits.
- Overall recommendation: many customers would highly recommend the company and indicate they would use them again for future work.
Not specified in the reviews.
Excellent
Generally prompt and timely responses, with occasional delays in callbacks or insurance-related communications.
Delays in warranty repairs.,Touchups/cleanup not fully completed on some jobs (paint chips, dirty conditions).,Aggressive or frequent sales calls before purchase.,Some communication delays in follow-up after issues.
Not explicitly stated in reviews; mentions of warranty repairs exist, but no details provided.
Excellent
Pricing described as transparent and fair with good value for money; some dissatisfaction with sales call frequency.
No maintenance tips mentioned in the reviews.
10608 Widmer Rd, Lenexa, KS 66215, USA
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