All Star Siding, Windows & Roofing

Customer reviews for All Star Siding & Windows are mixed, with several positive experiences regarding workmanship and professionalism, and multiple reports of delays, communication problems, and disputed charges.

Positive experiences
- Ernest assisted with window issues; customers report great service, quality products, and a reliable, professional team. Recommendation is strong.
- Roofing and siding work on a rental property described as excellent; quotes viewed as reasonable; easy to work with; considered an honest company; high satisfaction with work and customer service.
- Vinyl siding work described as high quality with professional installation; strong material and labor warranties mentioned; financing options cited (0% interest for 12 months); improvements noted in curb appeal.
- Windows replacement completed in 2021 described as great work at a fair price; windstorm certificate approved after inspection; would use the company again.
- A project involving multiple locations with vinyl siding highlighted positive outcomes for siding quality, installation, and warranties; financing and long-term warranty expectations noted.

Concerns and issues
- Significant payment and delivery dispute: one reviewer paid $20,750 upfront for sliding doors and windows ($40,750 estimate) and, as of January 2024, received only a partial refund with no product delivered; claimed loss around $10,700 and unable to produce proof of order; legal action mentioned.
- Delivery and communication delays: another reviewer was told windows would take 2–3 weeks after paying over 10k upfront, but after 3 months there is no definite ETA and limited follow-up from Ernest.
- Long delays and certificate issues: multiple reports of a job (e.g., 10 windows in 2021) taking 14+ months to complete; owner described as avoiding phone calls and texts; difficulty obtaining a wind mitigation certificate (WPI-8) or windstorm certificate.
- Incomplete follow-through on service requests: at least one case of a leak issue from a cover installed years earlier, with promises to schedule a visit that were not fulfilled and no timely follow-up from the owner.
- Mixed experiences on warranties and financing: while some customers cite strong warranties and favorable financing, the disputes around orders, refunds, and certificates temper overall confidence.

Practical takeaways for potential customers
- Be cautious with upfront payments and request clear written delivery schedules, order proofs, and certificate commitments before payment.
- Verify or secure wind mitigation (WPI-8) and windstorm certificates before closing or finalizing work; confirm who handles obtaining these certificates and the expected timelines.
- Clarify warranties (material, labor, roof) and compare with alternative providers; confirm how long warranties are in effect and what they cover.
- Set explicit expectations for communication and follow-up, including documented contact points and response times, to avoid delays and unreturned inquiries.