AGR Roofing & Construction

- Overall pattern: The reviews are mixed but skew positive regarding AGR Roofing and Construction (Omaha) for exterior work such as roofing and gutters, with strong emphasis on insurance claim assistance and project management. A smaller subset reports significant concerns about billing and trust.

- Insurance claim handling and coordination:
- Many customers praised Alex Williams and other project managers for inspecting damage, guiding insurance claims, and sometimes securing approvals that initial claims seemed unlikely to pass.
- Several accounts describe working through or challenging insurance adjustments, with some claims taking weeks to months to resolve and re-inspections sometimes needed.
- A few customers reported aggressive or proactive involvement with adjusters to ensure coverage; some were able to replace roofs with little or no out-of-pocket cost due to insurer approvals.

- Work quality and process:
- Multiple reviews describe fast, efficient roofing or gutter work, often completed in a single day, with high marks for craftsmanship and final appearance.
- Post-job cleanup is frequently highlighted as thorough, including cleanup of nails and debris and a follow-up check the day after completion.
- Some customers note additional free services tied to inspections, such as identifying leaks inside the attic or caulking leaking vent pipes.

- Communication and customer care:
- Repeated praise for accessibility, explanations of the process, and willingness to spend time addressing questions. Several customers describe feel­ing supported and well-informed throughout the claim and replacement process.
- Several reviews mention specific staff by name (e.g., Alex Williams, Zach Myers, Mick Ruff, Bryan Brown) as reliable points of contact.

- Practical concerns for potential customers:
- There are occasional reports of disputes over deductible coverage and added costs (e.g., claims of a deductible not being covered, or a 30% window markup). Some reviewers advise clarifying the exact scope and costs upfront.
- A negative item mentions a safety concern involving a crew member driving behavior near a traffic intersection; potential customers may want to confirm safety practices with the company.
- A few reviewers indicate that insurance claim outcomes can influence timelines and whether replacement occurs, suggesting that expectations should account for insurer-driven delays.

- Overall takeaway:
- For customers seeking help navigating roof damage claims, AGR often provides hands-on claim navigation, prompt scheduling, and solid workmanship with thorough cleanup. Prospective clients should still verify the financial terms (deductibles, markups) and discuss safety and driveway/traffic considerations with the company before proceeding.