AC Matthews, Roofing & Exteriors

Neutral summary of customer experiences with AC Matthews Roofing & Exteriors (including siding and related exterior work):

- Customers consistently describe the company as professional, trustworthy, and customer-focused, with strong communication throughout projects.
- Insurance coordination is a recurring positive theme: crews and staff help navigate approvals, document findings, and pursue full roof replacements when appropriate rather than patching.
- Scheduling and timeliness vary but are frequently praised when crews start early and complete tasks efficiently; some jobs (e.g., large roofs) are completed in one or two days, while others involve longer timelines due to approvals or project scope.
- Work quality and attention to detail are repeatedly highlighted, with many reports of thorough workmanship and careful cleanup, leaving properties with minimal disruption.
- On-site conduct is noted positively: crews are described as respectful of homes, yards, and families (including pets), with instances of keeping noise and disruption to a minimum.
- Customer service and responsiveness are emphasized, with specific staff members (notably Matt, Ryan, Corey, and Matt Arvin) cited for helpfulness, clear explanations, and staying engaged throughout the process.
- Value and integrity are common threads: several reviews compare estimates from multiple providers and choose AC Matthews for price, quality, and honest, no-frills service; some customers note upgrades provided at no extra charge.
- The geographic scope of reviews centers on Maryland communities (e.g., Frederick, Ellicott City, surrounding areas), indicating a regional focus.
- Siding-specific feedback includes mention of high value and a hyper-insulated custom siding job, suggesting capabilities beyond roofing.
- Overall satisfaction is high, with many customers expressing willingness to recommend the company and to work with them again for future roofing or exterior projects.