ABC Roofing & Solar

Neutral summary of customer experiences with ABC Roofing & Solar:

- Work quality and scope: Many customers report high-quality results on roofing projects, including complex or high-pitch metal roofs and old homes, with finishes described as look great and professional. Gutter installations and solar work are also mentioned, with some customers noting successful removal and reinstallation of solar panels during roof work. Several reviews highlight problem-solving and the ability to handle multi-step jobs.

- Product and warranty: Several reviewers cite a strong warranty and the use of a full CertainTeed system, including shingles and related components, as a key positive factor.

- Timeliness and scheduling: Experiences vary on timing. Some projects were completed quickly (e.g., about a week for a difficult roof). Others report delays in project start dates after paying deposits, or ongoing communication gaps that required customers to initiate follow-ups for scheduling.

- Communication: Mixed experiences on responsiveness. Some customers praise project managers and staff for clear communication and updates, while others describe difficulty obtaining timely responses or start dates.

- Solar-specific notes: Some reviews indicate the company promotes solar solutions (including Tesla-related offerings) and notes that website content or representations may be misleading for certain customers or locations (e.g., intent to install only specific systems, or limitations based on local roof space). In at least one case, solar installation started but was not completed for several months, causing power outage concerns before completion.

- Site treatment and staff: Positive remarks about site cleanliness and the professionalism of crews. Several reviewers mention specific staff by name (e.g., Craig, Ryan, Derek, Tom Brown) as contributing to a positive experience.

- Pricing and value: Several reviewers describe good value and fair pricing for the work performed, including competitive quotes and favorable problem-solving on complex jobs.

- Nuanced cautions for prospective customers: Given the range of experiences, customers should seek explicit confirmation of start dates, timelines, and what is included in the solar offering. It may be helpful to request a single point of contact for updates, and to verify warranties and what they cover, especially for solar components and any interdependencies with the roofing work.