5 Star Roofing & Restoration, LLC

- On-site performance and speed: Many roofs were removed and replaced in one day, with crews arriving early and staying late until completion; decking was replaced as needed; gutter guards were replaced after work; materials were typically delivered the day before work and unused materials picked up after.

- Materials and pricing: Used GAF 50-year shingles (including a charcoal color option); projects described as having a reasonable price, with claims that other companies quoted as much as $10,000 more for the same shingles.

- Insurance and payments: Team often coordinated with insurers and banks; office staff assisted with insurance claims; in some cases customers handled a bank visit to finalize payments; overall process framed as smooth and customer-friendly.

- Communication and customer service: Sales reps (Gryson, Hunter, Jack, Trey, etc.) described as helpful, courteous, and communicative; customers received progress updates and before/after photos for repairs; follow-up and inspector interactions noted as thorough.

- Repairs and warranty work: Warranty-related items (e.g., missing tab) repaired promptly by technicians (e.g., Jose), with clear communication about work performed.

- Work quality and scope: Positive experiences across roofing, gutters, gutter guards, vinyl, and insulation projects; crews described as hard-working, professional, and detail-oriented; sites left clean after work; several testimonials mention high-quality results.

- Customer outcomes: Broadly high satisfaction with the process and results; multiple customers would strongly recommend 5 Star Roofing based on experience and service level; some references to school campus projects highlighting attention to detail and service.