1UP Construction, LLC

Summary of customer experiences with 1 Up Construction (1UP Construction):

- Overall sentiment: Generally positive, with frequent praise for communication, reliability, professional workmanship, and ongoing customer support throughout the project lifecycle.

- Communication and responsiveness: Customers report consistent updates, quick responses to inquiries, and clear explanations of work and timelines. They feel informed at every stage and appreciated being kept in the loop.

- Work quality and scope: Several reviews highlight high-quality roof replacements and gutter installations, careful workmanship, and thorough cleanup after work. Clients note pride in the finished results and satisfaction with materials and installation.

- Insurance claims support: A common theme is assistance with filing and negotiating insurance claims, including liaison with insurers and agents. This help is described as valuable, sometimes necessary to secure approvals. Some timelines extended due to insurer negotiations (e.g., about seven months in one case).

- Project management and team: The owner (Christian) and project managers (notably David Gamble) are credited for oversight and clear communication. Other team members cited for strong customer service include Cristian, Abraham, Brandon, and Chris Lopez. Customers describe the team as courteous, honest, and easy to work with.

- Timeline and process: The process from inspection to replacement can take several months, primarily when insurance approvals are involved. Once proceed-with-work steps are underway, customers report professional execution and timely completion. A post-install courtesy check about a year later is noted in at least one case.

- Post-install follow-up: Some customers report follow-up visits or courtesy checks before storm seasons, indicating ongoing support after the project completion.

- Practical takeaways for potential customers:
- Expect strong communication and a transparent process with proactive updates.
- Be prepared for possible delays tied to insurance claim approvals; the company provides help navigating these negotiations.
- Expect professional workmanship on roof replacements and gutter work, with cleanup and thorough explanations of the work performed.
- You may receive ongoing post-install support, including courtesy checks after completion.