- Services performed included repairing two school doors, sliding door replacement, custom security screen door fabrication and installation, window replacement, and general key/lock work (cutting, programming, and hardware).
- Overall quality and workmanship were described as high; many customers noted professional, courteous, and reliable service with outcomes that matched or exceeded expectations.
- Customer service was frequently praised as friendly, helpful, and family-oriented, with staff delivering on promises and providing clear communication.
- Speed and efficiency were common strengths, with several customers noting fast turnaround, quick problem-solving, and satisfaction with timely completions, including urgent lock-out scenarios on holidays.
- Pricing and value were mixed: some customers called the pricing "great" or "affordable," while at least one customer reported paying a high price for parts that were cheaper online, suggesting potential price variability and the importance of checking parts availability and costs.
- Availability and convenience were highlighted, including shop visits being positive and the ability to obtain spare keys or programming on-site; some customers regarded the service as the go-to option for lock work in town.
- Reliability and repeat business: multiple customers expressed intent to return for future services or to recommend the business to others, indicating high customer satisfaction and trust.
- Security outcomes: customers reported secure installations and effective problem resolution after break-ins, with durable results such as sturdy doors and reliable locking solutions.