Customer experiences with Mesquite Roofing & Construction are predominantly positive, focusing on roofing repairs and related services (often including inspections, hail damage work, and occasional painting). Practical details highlighted by customers include:
- Insurance coordination: crews frequently meet with insurance adjusters, point out damage, and provide revised estimates to ensure indicated work is completed; several customers note favorable handling of insurance claims.
- Communication and oversight: customers report clear, regular updates from start to finish; on-site leadership (notably Kevin or Gerald) often personally oversees work and inspects completed jobs.
- Documentation and transparency: many clients mention before/after photos, explanations of how repairs affect roof performance (e.g., shingle settling), and candid assessments about necessary work.
- Timeliness and responsiveness: reviews describe prompt responses to storm damage, timely scheduling, on-time arrivals, and quick turnarounds; some incidents mention emergency or holiday repairs.
- Quality and reliability: customers praise the workmanship, thorough cleanup, and attention to detail; several long-term or repeat customers express strong trust and satisfaction.
- Warranties and assurances: a 1-year warranty is noted by at least one customer, with assurances of follow-up if issues arise.
- Reputation and referrals: multiple reviews reference excellent BBB ratings, longstanding service (20+ years in some cases), and willingness to recommend the company to others and return for future needs.