- Overall, experiences with the contractor are mixed, with several reports of poor reliability and quality, alongside a few positive notes.
- Scheduling, communication, and reliability:
- Multiple customers reported delayed start times, repeated lateness (up to hours), long unscheduled breaks, and limited visibility on job sites.
- Several cases described poor or no response to calls and texts, and one instance where a client felt they had to chase updates repeatedly.
- In one situation, the owner reportedly delegated work to a girlfriend, leading to confusion about who was performing tasks and what was included in the contract.
- Financial issues and refunds:
- At least one client described losing a $2,000 down payment with no progress or refund, despite attempts to resolve the matter.
- Another client required third-party and bank evaluations to justify a deposit refund; documentation was cited as part of the resolution process.
- Some communications implied disputes or threats related to refunds and hostile intent.
- Work quality and scope problems:
- A tile-floor project was described as a complete disaster: unprotected areas, construction dust throughout the house, misapplied grout, uneven and chipped tiles, nails used as spacers left in mortar, and tiles that could be pried up.
- Reports included incomplete or misrepresented scope, such as only some items being completed (e.g., junction boxes installed but not associated wiring cleanup) and failing to follow through on attic or roof-related work.
- Specific incidents included a water heater drip pan project that led to a water shutoff, damaged interior, and a mismanaged attempt to restore water supply; a gas leak later discovered and cost attributed to the work.
- Instances of not performing promised tasks or delivering work to code or expected standards.
- Attitude and professionalism:
- Some clients described the contractor as unprofessional or a scammer in strong terms, citing lack of accountability and unresolved issues.
- Others noted positive interactions with the owner, including claims of attention to detail, quality workmanship, and ongoing communication in different projects.
- Positive experiences and caveats:
- A few clients praised the companyβs attention to detail and quality workmanship, and described the owner as communicative and informative.
- One client stated that despite initial issues, the overall renovation quality was excellent and expressed loyalty to the company.
- Practical takeaways for potential customers:
- Seek a detailed, written scope of work, schedule, and payment plan; specify who is performing each task and exact responsibilities.
- Require milestones and progress payments tied to completed work; request periodic updates and test results where applicable (e.g., inspections, code compliance).
- Document all communications and preserve evidence (photos, invoices, third-party evaluations) in case of disputes or refunds.
- Verify cleanup expectations and site safety measures, and ensure immediate remediation for any damage or safety concerns.
- Check references and ask about specific projects similar in scope to yours; consider obtaining multiple bids and reviewing any existing permits or code compliance records.