Fairfield County Exteriors
π 115 Bruce Ave, Stratford, CT 06615, USA
π +1 203-375-9700
- Scope of work reported includes siding replacement (including JamesHardie/Hardie Board), window and door replacement, roof replacement and gutters, exterior renovations, rot repairs, and related enhancements such as wrap, timbertech landing, and porch/stoop work.
- Scheduling and pricing: projects are described as easy to schedule with fair pricing; several testimonials note clear timelines and on-budget delivery, with some instances of scope adjustments handled fairly.
- Design and planning: customers appreciated design options and 3D visualizations, guidance on material and color choices, and a no-sales-h hustle approach.
- Communication and project management: repeated praise for consistent communication, organized project management, and handling of unexpected issues; several customers felt well taken care of throughout the process.
- Quality and durability: many accounts mention high-quality workmanship, attention to detail, and durable results that improve weather protection and energy performance; some siding installations are described as still performing well after many years.
- Professionalism and service: Neil and Austin are frequently highlighted for leadership, reliability, and customer-focused service; crews are described as professional, punctual, neat, and respectful, with cleanup after work.
- Post-project support: contractors are described as standing by their work and addressing follow-up issues when needed.
- Financing and pricing transparency: financing assistance and transparent communication about costs are noted as positives.
- Negative experience (rare): at least one testimonial reports a communication delay and lack of follow-up for a smaller flashing repair, illustrating that responsiveness may vary in isolated cases.
- Overall: the majority of reviews are highly favorable, with strong recommendations for exterior work including siding, windows, doors, and roofing, based on workmanship, reliability, and customer care.
Common Materials
James Hardie fiber cement siding (Hardie siding),vinyl siding,wood siding
Quality Rating
Excellent
Response Time
Immediate to same-day response; generally prompt in handling service calls
Common Complaints
Poor communication or being ghosted after requesting smaller jobs or temporary fixes,Delays in scheduling for smaller exterior projects
Warranties Offered
Workmanship warranty and ongoing post-project support; they stand behind their work and will address issues that arise after completion
Customer Service Rating
Excellent
Pricing Feedback
Pricing described as fair and reasonable; customers report good value for high-quality work