- Overall impression: mixed but largely positive on workmanship and professionalism; several customers would recommend Able Roofing for roofing needs across residential, commercial, and church properties.
- Positive operational details: punctual, knowledgeable teams; thorough explanations of options; detailed written estimates; transparent pricing with no hidden fees reported by some; high-quality workmanship; efficient work with clean, organized sites; ability to handle full roof projects from start to finish; some customers noted warranty support and follow-up repairs, including fixes after the warranty period and a willingness to address issues.
- Notable strengths cited: honesty and transparency; reliable performance; ability to oversee the entire job (from assessment to completion) with project oversight by management.
- Common concerns and negatives: inconsistent responsiveness and follow-through on inquiries and bids (some callers did not hear back or were given unclear timelines); in at least one case, a bid was not followed up and a customer felt wasted time; a separate review reported ongoing leaks after a large roof replacement and indicated flashing was not updated as requested, requiring another contractor; another customer felt the job was not completed to satisfaction and pursued alternative services; one review noted a BBB complaint.
- Practical considerations for potential customers: seek a clear, written, itemized estimate and confirm scope (including flashing or leak remediation) before work starts; inquire about post-project support and whether issues are covered after the warranty period; clarify expected response times for inquiries and service calls; review references across different property types (residential, commercial, church) to gauge consistency.